Management Skills Example: Dell Inc. is a company that understands the importance of management skills.24 It started an intensive five-day offsite skills training program for first-line managers as a way to improve its operations. One of Dell’s directors of learning and development thought this was the best way to develop “leaders who can build that strong relationship with their front-line employees.”
Three Types Of Management Skills
Technical Skills are the job specific knowledge and techniques needed to proficiently perform work tasks. These skills tend to be more important for first-line managers because they typically are managing employees who use tools and techniques to produce the organization’s products or service the organization’s customers. Often, employees with excellent technical skills get promoted to first-line manager.
Human skills involve the ability to work well with other people both individually and in a group. Because all managers deal with people, these skills are equally important to all levels of management.
Managers with good human skills
Managing human capital
Structuring work and getting things done
Facilitating the psychological and social contexts of work
Using purposeful networking
Managing decision-making processes
Managing strategy and innovation
Managing logistics and technology
Conceptual skills are the skills managers use to think and to conceptualize about abstract and complex situations. Using these skills, managers see the organization as a whole, understand the relationships among various subunits, and visualize how the organization fits into its broader environment. These skills are most important to top managers.
Technical Skills Job-Specific Knowledge and Techniques Needed To Proficiently Perform Work Tasks.
Human Skills The Ability To Work Well With Other People Individually and In A Group.
Conceptual Skills The Ability To Think And To Conceptualize About Abstract And Complex Situations.